Safaricom has enhanced the My OneApp experience to offer greater convenience and accessibility for all users, including those on other networks and roaming customers.
The upgrade enables seamless login and access across different networks, including rival telecom networks and Wi-Fi connections.
This comes as good news for diaspora users and customers outside Safaricom’s network coverage, as it addresses previous access challenges experienced while using the app remotely.
Customers can now conveniently send money, pay bills, access loans and savings and manage their accounts from anywhere virtually.
Safaricom has also moved to strengthen user security and improve the login experience through the introduction of biometric authentication features.
In addition to fingerprint authentication for transaction approvals, the telco has introduced Face ID support, offering users a faster, smoother, and more secure way to access the app.
This enhancement replaces the previous PIN-only authentication system and strengthens overall account security.
To activate biometric authentication, users can navigate to: Profile > Biometric Authentication > Turn on > Enter M-PESA pin.
About My OneApp
My OneApp, previously known as the M-PESA App, is a unified platform that brings together the M-PESA App and my Safaricom app into a single digital experience for customers.
The consolidation is aimed at streamlining access to Safaricom services within one application, improving convenience and usability.
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Benefits for Customers
The platform offers a simple and easy-to-navigate interface, alongside a range of enhanced digital services.
Users can personalize their experience through quick-action features, making the app more tailored to individual needs.
For security, the app includes strengthened safeguards that require the SIM card to be present in the device to function, helping to reduce fraud risks.
Customers also gain access to care services such as statements, PUK retrieval, and Zuri AI support.
Additional features include chat functionality, Scan-to-Pay, and AI Pay, all designed to deliver a more seamless digital experience.
Available Services and Features
My OneApp integrates a wide range of services to enhance convenience for users.
These include M-PESA services such as transactions, balance checks, statements, and the Pochi Wallet, as well as GSM services including airtime and data bundles, account balances, and Bonga points.
Users can also access Home Fibre services and Quick Care features such as the Security Centre, fraud reporting, subscription management, and line management tools.
The platform further offers personalization through quick actions, Zuri AI support, Scan-to-Pay functionality, and a global search feature for easier navigation.
In addition, mini apps bring third-party services into the platform, including investment, credit, transport, and entertainment solutions.
